Privacy Policy & Terms of Service

Privacy Policy

Agent Support Desk is committed to protecting your personal information and ensuring compliance with the Protection of Personal Information Act (POPIA). Confidentiality agreements can also be provided upon request.

1. Information we collect

We may collect and process the following information:

• Contact details (name, email, phone number)
• Property listing information
• Client and agency data required for service delivery
• Communication records

2. How we use information

Information is used solely for:

• Delivering agreed marketing and administrative services
• Communicating with clients
• Improving service delivery

We do not sell or share your information with third parties.

3. Data protection

We take reasonable technical and organisational measures to protect your data against:

• Unauthorised access
• Loss or misuse
• Disclosure

4. Confidentiality

All client and agency information is treated as strictly confidential and only accessed where necessary to perform services.

5. Your rights

You have the right to:

• Request access to your data
• Request correction or deletion
• Withdraw consent

6. Data retention

We retain information only for as long as necessary to deliver services.

Questions: info@agentsupportdesk.co.za

Terms & Conditions

Welcome to Agent Support Desk. By engaging our services, you agree to the following terms and conditions.

1. Nature of services

Agent Support Desk provides real estate marketing and administrative support services, including but not limited to:

• Listing management and optimisation
• Social media marketing
• Comparative Market Analysis (CMA) support (internal use only)
• Lead generation setup
• Content creation (including photo and video editing)

Agent Support Desk operates strictly as a support service provider and does not act as a property practitioner.

2. Service limitation

Agent Support Desk does not:

• Conduct property transactions
• Negotiate on behalf of clients or agencies
• Provide property advice directly to buyers or sellers
• Perform any functions requiring registration with the Property Practitioners Regulatory Authority (PPRA)

All such responsibilities remain with the appointed, registered property practitioner.

3. Client responsibilities

The client (agency or agent) agrees to:

• Provide accurate and complete information
• Ensure all property and client data supplied is lawful and compliant
• Review and approve all marketing materials before publication
• Remain responsible for all final decisions, pricing, and client engagement

4. Confidentiality

All information shared with Agent Support Desk, including but not limited to client data, property listings, pricing and strategy, and internal systems, will be treated as strictly confidential. Information will only be used for the purpose of delivering agreed services and will not be disclosed to third parties without consent.

5. POPIA compliance

Agent Support Desk processes personal information in accordance with the Protection of Personal Information Act (POPIA). We take reasonable steps to protect personal information from unauthorised access, ensure data is used only for its intended purpose, and maintain data security and confidentiality. All data remains the property of the client.

6. Data handling

• Access to client data is limited to what is necessary to perform services
• Data will not be stored longer than required
• Upon request, data can be deleted or returned to the client

7. Payment terms

• Payment terms will be agreed upon prior to commencement of services
• Invoices must be paid within the agreed timeframe
• Late payments may result in suspension of services

Studio subscriptions begin once payment reflects and run month-to-month from that date. You may cancel at any time to prevent the next period from continuing. Payments already made are non-refundable, subject to your rights under applicable South African consumer law.

8. Limitation of liability

Agent Support Desk shall not be held liable for:

• Errors in information provided by the client
• Loss of business, revenue, or opportunities
• Platform issues (e.g. Property24, social media platforms)
• Outcomes of marketing performance or lead generation

9. Service availability

While all reasonable efforts are made to deliver services promptly, timelines may vary depending on client responsiveness, volume of work, and platform availability.

10. Termination

Either party may terminate services with reasonable notice. Upon termination, all outstanding payments remain due, access to services will be discontinued, and client data will be returned or removed upon request.

11. Amendments

Agent Support Desk reserves the right to update these terms at any time. Updated terms will be published on this page.

12. Governing law

These terms are governed by the laws of South Africa.